Refund and Returns Policy
At CreovativeHub LLC, we value transparency, fairness, and long-term partnerships with our clients. This Refund and Return Policy outlines the terms under which refunds, cancellations, service credits, and adjustments may apply to our website ranking and optimization services. By purchasing or using our services, you acknowledge that you have read, understood, and agreed to this policy.
1. Company Details
Company Name: CreovativeHub LLC
Website: https://creovativehub.com
Email: info@creovativehub.com
Business Address:
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States
2. Nature of Services
CreovativeHub LLC provides professional digital marketing and SEO services, including but not limited to:
Website Ranking & Optimization
SEO Performance Tracking & Reporting
Content Strategy & Optimization
Technical SEO Audit & Fixes
Backlink Building & Outreach
On-Page SEO Optimization
All services are customized, strategic, and non-tangible, delivered through professional expertise, tools, analysis, and execution. Due to the nature of these services, traditional product returns do not apply.
3. Understanding SEO Services and Expectations
Search engine optimization is a long-term strategy influenced by multiple external factors such as:
Search engine algorithm updates
Competitor activity
Market demand and trends
Website history and technical condition
Content quality and user behavior
Because these factors are beyond our control, results cannot be guaranteed, and performance variations do not qualify as grounds for refunds.
4. No Guarantee of Results
CreovativeHub LLC does not guarantee:
Specific keyword rankings
First-page or top-position placements
Traffic volume or growth percentages
Leads, sales, or revenue increases
All SEO efforts are performed using ethical, white-hat practices aligned with current industry standards. Lack of expected results does not constitute service failure.
5. Refund Eligibility Conditions
Refunds may be considered only under limited circumstances, including:
Duplicate or accidental payments
Billing errors caused by our systems
Service not initiated within the agreed timeframe due solely to our fault
Written cancellation submitted before any work has started
All refund requests must be submitted in writing via email to info@creovativehub.com and will be reviewed on a case-by-case basis.
6. Non-Refundable Services
The following services are strictly non-refundable once work has commenced:
SEO audits and diagnostic reports
Keyword research and strategy development
Content optimization and on-page implementation
Technical SEO fixes and recommendations
Backlink building, outreach, and placements
Reporting, analysis, and consulting time
Monthly, recurring, or retainer-based SEO plans
Once time, expertise, and resources are allocated, refunds cannot be issued.
7. Cancellation Policy
Clients may request cancellation of ongoing services by providing written notice.
Cancellation Terms:
Cancellations must be submitted before the next billing cycle
Services already delivered or in progress remain payable
No partial refunds are issued for incomplete service periods
Access to active services ends upon cancellation
Failure to provide timely cancellation notice may result in continued billing.
8. Subscription and Recurring Billing
For monthly or recurring SEO plans:
Payments are billed in advance
Services are delivered continuously throughout the billing period
Clients are responsible for managing cancellations
Unused service time within a billing cycle is non-refundable.
9. Service Delays and Client Responsibilities
Refunds will not be issued for delays caused by:
Failure to provide required website or platform access
Delayed client approvals or responses
Incomplete or inaccurate client-provided information
Third-party hosting, CMS, or platform limitations
Clients are responsible for timely communication and cooperation.
10. Chargebacks and Payment Disputes
We strongly encourage clients to contact us before initiating any chargeback or payment dispute.
Unauthorized chargebacks may result in:
Immediate suspension of services
Termination of agreements
Loss of access to reports, deliverables, or accounts
CreovativeHub LLC reserves the right to dispute chargebacks using service records, communications, and documented work.
11. Service Adjustments and Credits
At our sole discretion, and where appropriate, we may offer:
Service scope adjustments
Account credits toward future services
Extended service time instead of refunds
Such accommodations are provided as goodwill gestures and do not establish refund entitlement.
12. Exceptional Circumstances
Any exceptions to this policy must be:
Approved in writing
Authorized by CreovativeHub LLC management
Documented clearly in an agreement or email
Verbal assurances or informal discussions do not override this policy.
13. Policy Modifications
CreovativeHub LLC reserves the right to update, modify, or replace this Refund and Return Policy at any time without prior notice.
Updates become effective immediately upon posting on our website. Continued use of our services indicates acceptance of the revised policy.
14. Governing Law
This Refund and Return Policy is governed by the laws of the United States and the State of New Mexico, without regard to conflict-of-law principles.
15. Contact Information
For questions regarding refunds, cancellations, or billing concerns, please contact:
📧 Email: info@creovativehub.com
📍 Address:1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States
